Frequently asked questions

When your first inspection visit is done.

One of our Gas Safe registered engineers will arrive to assess the problem within 24 hours. Your system will be fixed there and then if possible. If the fault needs parts our engineer doesn't carry, we will source them as quickly as possible.

A very competitive £191.88 covers you for a whole year: that's only £15.99 a month. There is no obligation to renew the following year, but we will always aim to be the most competitive in the market.

Within 28 days.

When you have remained claim free from the contract start date to the same date the following year.

It is paid into your bank account electronically. The no claims bonus will not be paid if the policy holder has any arrears.

Yes, and we would be delighted to do this for you. There are two options. 1. If you have already paid your current provider the annual fee, complete your current policy details on the mandate form, stating the expiry date. We will notify your provider on your behalf that you wish to change to 5 Star Breakdown Cover at the right time. 2. If you pay monthly by Direct Debit, you can switch immediately. Complete the mandate form and return it in the reply paid envelope, and we will notify your current provider and your bank on your behalf.

Your 5 Star Breakdown Cover goes with you. We will organise another safety inspection of the boiler in your new home.

It is convenient and hassle free. You can pay a one-off lump sum or monthly, and your cover renews automatically for total peace of mind.

If an error is made by Nationwide Gas Care or your bank or building society, you are guaranteed a full and immediate refund from your bank or building society for the amount paid.

In the event of a gas leak, call the National Gas Emergency Service on 0800 111 999, then call Nationwide Gas Care.

Call our free customer helpline on 0800 915 4162.

In the event of a breakdown, it covers all call-out fees, labour charges and replacement parts. If something goes wrong with your system, we fix it and there is nothing else to pay.* *Subject to the 5 Star Breakdown Cover terms & conditions.

Less than you think. The price depends on a number of factors, including the type and heat output of the boiler, the type of control system fitted and where the boiler is located. For a detailed quote call 0800 915 4162 or book a no obligation quotation visit online.

Almost certainly yes, particularly if your boiler is more than 10 years old. Modern condensing boilers are much more efficient than old style boilers.