Maintenance plans
5 Star Plan: £15.99 per month
Our most comprehensive boiler and central heating cover at an affordable price, so you don't have to worry about breakdowns or big bills. And if you don't need to call us out, we'll give you £50 cashback each year you don't make a claim.
At a glance
- £15.99 per month (£191.88 a year)
- £50 cashback each claim-free year
- 24 hour, 365 day cover
- Our own Gas Safe registered engineers
What's covered
- An annual system and safety check
- Ongoing £50 cashback each year you don't make a claim
- Unlimited call-outs and 24 hour, 365 day cover by our own Gas Safe registered engineers
- All parts and labour for your boiler and central heating if any of the following break down*:
- Time clock or programmer
- Any boiler repairs
- Pump faults
- Control systems including timers and thermostats
- Radiators
- Radiator valves
- Central heating pipe work
- Hot water supply faults
- Hot water tanks
- Central heating header tank
- Motorised valves
Major exclusions*
- Pre-existing faults at the time of taking out the policy, including system design faults or inaccessible components
- Faults caused by the failure of gas, water or electrical supply services, or consumer negligence
- Any faults caused by sludge or blockages
- Decorative parts, casings, paint work, batteries, bulbs, enamel, wood and any damage which does not prevent the appliance working
- Damage caused by freezing weather, lightning, fire, explosion, storm, flood, or changes to or failure of electricity, gas and water supplies
- Drains
*See terms & conditions for more information.
What's included
Your annual system & safety check
Our rigorous safety and service check will make sure your system is in safe, tip-top condition. It includes:
- A full visual inspection where practicable
- A general check of overall operation of the system
- Check flame failure device for correct operation
- Check operating pressure
- Check operation of the flue
- Soundness test of the gas installation
- Clean burners, injectors, combustion chamber and flueways as required
- Check ventilation
- Combustion test using an analyser
- Check for water leaks where practicable
- Visual check on related wiring
- Check operation of gas valve
- Check all controls
The engineer will leave your home clean and tidy and ask you to sign the completed job sheet. Any remedial work required would be at your own cost (first service visit only).
After your safety inspection, 5 Star Breakdown Cover gives you
- A free 24 hour breakdown helpline
- No call-out charge
- No replacement parts charges
- No labour charges
- Complete peace of mind
Eligibility
The 5 Star Plan is available to boiler owners who apply within 7 years of the installation of a new high efficiency boiler from a reputable manufacturer. This lets us keep our costs permanently low.
Download the 5 Star Plan brochure (PDF)Switch to 5 Star cover
Already covered elsewhere? Switching is simple, and we can notify your current provider on your behalf. Ask us how.